Account FAQ: Registration, Age Rules & KYC
Accounts trip people up more than games do. This room covers who can register, how the one-time identity check works, and the rules that protect your money.
Who can open an account?
The rules are set by PAGCOR, not by any single operator, and they are strict for a reason: they keep minors out and keep your winnings tied to you, not a stranger.
- You must be at least 21 years old, this is Philippine gaming law and is confirmed during KYC.
- The account and every payment method must be in your own name; third-party accounts are rejected.
- You register once with your mobile number, verify by OTP, and complete identity verification before your first withdrawal.
- Only play at PAGCOR-licensed operators so these protections actually apply to you.
KYC: what you need and how long it takes
KYC (Know Your Customer) is a one-time identity check. Do it once, and future cashouts are self-service. Have one valid government ID ready to photograph.
| Step | What happens | Timing |
|---|---|---|
| Submit ID | Upload one accepted government ID + selfie | A few minutes |
| Review | Operator verifies your identity and age | 24–48 hours |
| Approved | Withdrawals unlock and become self-service | One-time |
Accepted IDs generally include a Philippine passport, SSS card, UMID, PhilHealth card, driver's license, or PRC ID. Make sure the name matches your GCash or bank account exactly, or the payout can be held.
Keeping your account healthy
- Use a strong, unique password and never share your OTP, support will never ask for it.
- Match your registered name to your wallet and bank names to avoid withdrawal holds.
- Set deposit or loss limits from your dashboard before you play, not after.
- If you ever need a break, self-exclusion is available in your account settings without contacting support.
Frequently Asked Questions
How old do I have to be to register?
At least 21 years old, as required by Philippine gaming law. Your age is confirmed during KYC, and any account found to belong to someone under 21 will be closed.
What IDs are accepted for KYC?
Commonly a Philippine passport, SSS card, UMID, PhilHealth card, driver's license, or PRC ID. Use one valid ID whose name matches your payment accounts, and expect a review within 24–48 hours.
Why was my third-party account rejected?
PAGCOR rules require the casino account and all payment methods to be in the player's own name. Deposits or withdrawals routed through someone else's GCash or bank account are rejected to prevent fraud and money laundering.
How long does verification take?
Identity review typically takes 24–48 hours. It is a one-time process: once approved, your withdrawals are self-service and no longer need manual identity checks.
Do I need to verify before I can play?
You can usually register and deposit quickly, but KYC must be completed before your first withdrawal. Doing it early means your first cashout is not delayed while verification is reviewed.
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